When will I receive my order?
We want to provide you with a timeline that clearly communicates when your order will ship so that you can be confident your order will arrive prior to your celebration. All our awards are personally designed and crafted for your purpose, which is why we only start production after artwork approval. So our ability to fulfill our typical 5 day turnaround hinges on the cooperation of our customers to efficiently review and approve their proof.
To achieve this timeline, it is imperative that you approve your proof by 11:59 PM EST the day our graphic team sends your customized proof to you.
If proofs are not approved within that time, it will just mean that we will need to adjust the projected ship date. Please be aware that national holidays do not count as business days and will cause the ship day to be modified by an additional day.